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FAQ
Bayou Queen PerfumesTM - The House of Madam ThelmaTM
P.O. Box 8763
Alexandria, Louisiana 71301
USA
Toll Free: 866.307.5690 or Cell: 916.320.3431
Madamthelma@aol.com
For questions concerning your order, please telephone us at 866.307.5690 or 916.320.3431
To place an order by phone, or for special order requests:
Call Toll-free: 866.307.5690 or 916.320.3431
Order Tracking Status: - http://www.fedex.com
Shipping & Handling - Standard ground shipping: 5 business days
Rates - Standard FedEx Ground Service - $6.00
Large orders may vary in shipping costs, and are subject to higher rates based on weight.
Note - FedEx will not deliver to PO boxes.
International Orders - We ship world wide. International orders are shipped Priority Express and will reach their destinations within 3 days.
Return Policy and Guarantee - If there is a problem concerning your order, please call us first at 866.307.5690.
Wholesale - Wholesale for Louisiana-based businesses ONLY. NO EXCEPTIONS! *NOTE: We can only accept SMALL orders for Custom Fragrance, not to exceed 10 bottles per order, as we are a small perfumery.
Tradenames - We will prosecute anyone who uses our tradenames without our express written consent. If you are not actually selling our products please do not use our tradenames.
DISCLAIMER AND LIMITATION OF LIABILITY:
The Design House of Madam Thelma™ will not be liable for any damages of any kind arising from the use of our fragrance products, including, but not limited to direct, indirect, incidental, punitive and consequential damages.
If you are unsatisfied with your purchase of Bayou Queen PerfumesTM products you may return your order for store credit or exchange only. Bayou Queen PerfumesTM is not responsible for any additional shipping costs in an exchange.
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